Orders are typically prepared and processed within 1–2 business days. Once your order has been shipped, you’ll receive a confirmation email with your tracking information.

Delivery usually takes 2–5 business days after your order has been dispatched. Delivery times may vary depending on your location and the carrier.

We currently deliver European countries. Available delivery options and costs will be displayed at checkout based on your shipping address.

As soon as your order is shipped, you’ll receive a confirmation email containing your tracking information, allowing you to follow your parcel until delivery.

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has been prepared or shipped, changes or cancellations may no longer be possible.

If you wish to return your order, please contact our customer service team first. For hygiene and safety reasons, opened or used skincare products may not be eligible for return. Please refer to our Return Policy for full conditions and applicable return periods.

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible with your order number and photos of the product and packaging. Our team will review the situation and help find an appropriate solution.