Returns & Refund Policy
We want you to have a clear and straightforward experience when ordering from N’Muzuri.
Right of withdrawal
If you are purchasing as a consumer and have a statutory right of withdrawal, you may notify us that you wish to withdraw from your purchase within the legally applicable period, subject to applicable exceptions.
Withdrawal period: [CONFIRM APPLICABLE PERIOD — E.G. 14 DAYS]
To request a return, contact:
[RETURNS EMAIL]
Please include your order number and the products concerned.
Cosmetics and hygiene
Because skincare products may be subject to hygiene and health-protection requirements, sealed products that have been opened after delivery may, where legally applicable, be excluded from the right of withdrawal.
N’Muzuri will apply any such exception only where permitted by applicable consumer law.
Return conditions
Products being returned should be:
- Unused
- In their original condition
- In their original packaging
- Returned with any seals intact where applicable
Return shipping
Return shipping costs are [PAID BY CUSTOMER / PAID BY N’MUZURI / CONDITIONS].
Returns should be sent to:
[RETURN ADDRESS]
Please contact us before sending a return.
Refunds
Once your return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued using the original payment method, subject to applicable law.
Estimated processing time: [X BUSINESS DAYS]
Your bank or payment provider may require additional time before the refund appears in your account.
Damaged or incorrect products
If your product arrives damaged, defective or incorrect, contact us at [EMAIL] with:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging where relevant
We will review the situation and provide an appropriate solution.