Shipping Policy

We aim to prepare and deliver your N’Muzuri order as quickly and carefully as possible.

Order processing

Orders are typically processed within:

[1–2 BUSINESS DAYS]

Orders placed during weekends or public holidays may be processed on the following business day.

Once your order has been dispatched, you will receive a shipping confirmation.

Delivery times

Estimated delivery times after dispatch:

Belgium: [2–5 BUSINESS DAYS]
European Union: [X–X BUSINESS DAYS]
Other destinations: [X–X BUSINESS DAYS]

These times are estimates and may vary depending on the carrier, destination and periods of high demand.

Shipping costs

Belgium: [FREE / €X / FREE ABOVE €X]
European Union: [€X / CALCULATED AT CHECKOUT]
International: [DETAILS]

The applicable shipping cost will be displayed at checkout before payment.

Order tracking

When tracking is available, you will receive a tracking link or tracking information by email once your order has been dispatched.

Incorrect addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us immediately at [EMAIL].

We cannot guarantee that an address can be changed once an order has been prepared or dispatched.

Delayed or lost parcels

If your parcel appears significantly delayed or lost, please contact us at [EMAIL] with your order number so our team can investigate.

Damaged parcels

If your order arrives damaged, contact us as soon as possible at [EMAIL], including your order number and clear photographs of the product and packaging.